Shipping policy
Last updated: March 30, 2026
At Goodnight Caroline, we carefully pack and ship each order from Massachusetts with the same attention and care we’d want for our own little ones 🤍
Below you’ll find everything you need to know about shipping, delivery, and tracking.
Processing Time
Orders are typically processed within 2–4 business days after payment is received.
During high-volume periods (such as launches, holidays, or restocks), processing times may extend slightly — but we always do our best to get your order out as quickly as possible.
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Rates & Options
We currently ship within the United States and Canada.
🇺🇸 United States
-
Free Shipping
Orders $50+ • 5–7 business days -
Standard Shipping
$5.00 • 3–4 business days
🇨🇦 Canada
-
Standard Shipping
$15.00 • 3–7 business days -
Free Shipping
Orders $75+ • 5–8 business days
Please note: International orders may be subject to duties or taxes upon delivery, which are the responsibility of the customer.
Shipping times are estimates and begin once your order has shipped, not when it is placed.
Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number.
You can also check your order status by logging into your Goodnight Caroline account.
Preorders & Backordered Items
If you purchase a preorder item, your order will ship once that product becomes available.
Estimated ship dates will be listed on the product page, and we’ll keep you updated if anything changes.
If your order includes both in-stock and preorder items, we may ship them together once all items are available unless otherwise noted.
Shipping Restrictions
We are unable to ship to APO/FPO addresses at this time.
We do not offer weekend delivery.
Lost or Delayed Packages
Once your package is with the carrier, it is outside of our control. Delays may occasionally occur due to weather, carrier issues, or high shipping volumes.
If you experience a delay:
- Double-check your shipping address and tracking link
- Contact the carrier directly for updates
If you still need help, please reach out to us at hello@goodnightcaroline.com — we’re always happy to help.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery with your order number and photos so we can make it right.
Address Changes
Please double-check your shipping address before placing your order.
If you notice an error, email us at hello@goodnightcaroline.com as soon as possible. We’ll do our best to help, but we cannot guarantee changes once an order has been placed.
Returns
For details on returns and exchanges, please visit our Returns & Exchanges Policy.
Questions?
We’re always here to help 🤍
hello@goodnightcaroline.com