Refund policy
Last updated: May 20, 2026
We want you to truly love your Goodnight Caroline pieces 🤍 If something isn’t quite right, we’re here to help.
Returns & Exchanges
Returns and exchanges are accepted within 14 days of delivery.
To be eligible for a return or exchange, items must be:
- Unworn and unwashed
- With tags attached
- In original packaging
Please include your order number or proof of purchase.
How to Start a Return or Exchange
To start a return or exchange, email us anytime at hello@goodnightcaroline.com with your order number and the item(s) you'd like to return or exchange.
You can also manage eligible returns through your customer account using the same email used at checkout.
Please do not send items back without contacting us first.
Return Address
Goodnight Caroline – Returns
697 High St #261
Westwood, MA 02062
Exchanges
Need a different size or style? We’re always happy to help with exchanges.
If inventory is available, we’re happy to process direct exchanges whenever possible.
Refunds
Once your return is received and inspected, we’ll notify you as soon as your refund is approved.
Approved refunds are issued to your original payment method within 3–5 business days. (Your bank or card provider may take additional time to post the credit.)
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us within 7 days of delivery so we can make it right.
Non-Returnable Items
- Final sale items
- Gift cards
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be:
- Unworn and unwashed
- With tags attached
- In original packaging
Proof of purchase is required.
Questions?
Need help with sizing before ordering? We’re always happy to help.